Customer Service & Utility Billing

The City of Tomball's water, sewer and natural gas systems are set up as a self-supporting utility. In other words, all of the money received from water and sewer bills pays the operating costs for the system. Water and sewer payments do not fund any other service the City provides.

Your water and sewer bills are based on the amount of water you use. Every customer has a water meter that separates the City's water system from their private plumbing system. Once the water passes through the meter, the customer has purchased it. The meter reading crew visits every meter each month to record the reading on the meter. This determines the amount of water that has been used and the amount that needs to be billed.


  1. May 2023 UB Newsletter - News Flash Graphic

    May 2023 Utility Billing Newsletter

    Posted on May 12, 2023

    Check out the May 2023 Utility Billing Newsletter for customer information and updates. Read on...
  2. April 2023 UB Newsletter - News Flash Graphic

    Update on Utility Billing System - April Bills

    Posted on March 20, 2023

    Important information regarding the City of Tomball utility billing operation and updates on utility bill issuance and payments. Read on...
  3. March 2023 UB Newsletter - News Flash Graphic

    Update on Utility Billing System - March Bills

    Posted on March 20, 2023

    Important information regarding the City of Tomball utility billing operation and updates on utility bill issuance and payments. Read on...
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