Customer Service & Utility Billing

The City of Tomball's water, sewer and natural gas systems are set up as a self-supporting utility. In other words, all of the money received from water and sewer bills pays the operating costs for the system. Water and sewer payments do not fund any other service the City provides.

Your water and sewer bills are based on the amount of water you use. Every customer has a water meter that separates the City's water system from their private plumbing system. Once the water passes through the meter, the customer has purchased it. The meter reading crew visits every meter each month to record the reading on the meter. This determines the amount of water that has been used and the amount that needs to be billed.


  1. February 2024 - UB Newsletter Graphic

    February 2024 Utility Billing Newsletter

    Posted on February 9, 2024

    Check out the latest COT Customer News in our monthly utility billing insert! Read on...
  2. January 2024 - UB Newsletter Graphic

    January 2024 Utility Billing Newsletter

    Posted on January 11, 2024

    Check out the latest COT Customer News in our monthly utility billing insert! Read on...
  3. December 2023 - UB Newsletter Graphic

    December 2023 Utility Billing Newsletter

    Posted on December 11, 2023

    Check out the latest COT Customer News in our monthly utility billing insert! Read on...
  4. November 2023 UB Newsletter Graphic

    November 2023 Utility Billing Newsletter

    Posted on November 9, 2023

    Check out the latest COT Customer News in our monthly utility billing insert! Read on...
  5. Oct. 2023 - UB Newsletter Graphic

    October 2023 Utility Billing Newsletter

    Posted on October 11, 2023

    Check out the latest COT Customer News in our monthly utility billing insert! Read on...
  6. Newsflash - Water Meter Replacement Program

    Water Meter Replacement Program Set to Begin in July

    Posted on July 7, 2023

    The City of Tomball has started a meter conversion project for all of its residential and commercial water utility customers. Read on...
  7. May 2023 UB Newsletter - News Flash Graphic

    May 2023 Utility Billing Newsletter

    Posted on May 12, 2023

    Check out the May 2023 Utility Billing Newsletter for customer information and updates. Read on...
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