The City of Tomball’s Customer Service & Utility Billing Department is committed to providing outstanding support and service to all residents and businesses. We ensure that your utility billing, payment processing, and service requests are handled promptly and professionally.
Our team is responsible for:
Managing water, sewer, natural gas, and garbage service billing.
Assisting residents with setting up, modifying, or terminating utility services.
The City of Tomball's water, sewer, and natural gas systems are set up as a self-supporting utility. In other words, all of the money received from water and sewer bills pays the operating costs for the system. Water and sewer payments do not fund any other service the city provides.
Your water and sewer bills are based on the amount of water you use. Every customer has a water meter that separates the city's water system from their private plumbing system. Once the water passes through the meter, the customer has purchased it. The meter reading crew visits every meter each month to record the reading on the meter. This determines the amount of water that has been used and the amount that needs to be billed.
