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Visit the City Council page for email links or call the information hotline at (281) 290-1000. Mail may be sent to Tomball City Hall, 401 Market Street, Tomball, TX 77375.
Click here to view Current and Recent City Council Agendas.
Regularly scheduled meetings for the Tomball City Council are listed here: Microsoft Word - Regularly Scheduled Meetings for Council and TAC - 2022 (tomballtx.gov).
Unless otherwise specified, the City Council meets for regular meetings at Tomball City Hall, 401 Market Street, Tomball, TX 77375.
Members of the general public are invited to speak at the beginning of each regular City Council meeting. A sign-up sheet will be posted at the entrance.
To request to speak in favor of or opposing a specific item on the agenda, contact the City Secretary at email@example.com or (281) 290-1002.
Yes, the City of Tomball, like much of the area and state is currently experiencing a prolonged period of hot, dry conditions which has led to a drought. The City of Tomball’s drought condition is implemented based on the City’s Water Conservation and Drought Contingency Plan, which is required by the Texas Commission on Environmental Quality.
Tomball’s drought stages are as follows:
Stage 1 Mild Drought Condition
Water consumption exceeds 60% of production capacity for three consecutive days
Stage 2 Moderate Drought Condition
Water consumption exceeds 70% of production capacity for three consecutive days
Stage 3 Severe Drought Condition
Water consumption exceeds 80% of production capacity for three consecutive days
Stage 4 Critical Drought Condition
Water consumption exceeds 90% of production capacity for three consecutive days
Stage 5 Emergency Water Condition
Water consumption exceeds 95% of production capacity for three consecutive days; System outages; Contamination of water supply
As of August 8, the City has entered a Stage 2: Moderate Drought Condition.
Yes, the City of Tomball has implemented watering restrictions to conserve and manage our limited water resources effectively in accordance with the City’s adopted Water Conservation and Drought Contingency Plan. These restrictions aim to reduce water usage and ensure that there is enough water available for essential needs and maintaining the health of our environment.
The watering restrictions for Stage 2 are as follows:
If your address ends in an odd number (1, 3, 5, 7, or 9), you may water on Wednesdays. If your address ends in an even number (0, 2, 4, 6, or 8) you may water on Thursdays. Regardless of which is your assigned day, watering with irrigation systems or hose-end sprinklers is prohibited between the hours of 5 a.m. and 7 p.m., but residents may water with a bucket or watering can at any time.
Certain exceptions may be granted if water is required for health and safety reasons or other conditions. If you believe you qualify for an exception, please contact our Public Works department to inquire about the process.
Yes, you can still hand-water your garden or plants using a bucket or watering can outside of the restricted hours.
The Texas A&M AgriLife Extension office has a great tool for residents looking for guidance on lawn watering called the “Water My Yard” Program. Through this tool, residents can determine how much water their yard needs per week and receive weekly water recommendations. We encourage residents to use this free tool available through Texas A&M AgriLife Extension at https://watermyyard.org/#/Location.
In addition, to maintain your lawn's health, consider the following tips:
Any person who violates this Plan or the associated watering restrictions is guilty of a misdemeanor and, upon conviction shall be punished by a fine of up to $2,000. Each day that one or more of the provisions is violated shall constitute a separate offense. If a person is convicted of three or more distinct violations of these sections, the Mayor shall, upon due notice to the customer, be authorized to discontinue water service to the premises where such violations occur. Services discontinued under such circumstances shall be restored only upon payment of a reconnection charge and any other costs incurred by the City in discontinuing service. In addition, suitable assurance must be given to the City that the same action shall not be repeated while the Drought Contingency Plan is in effect. Compliance with this Plan may also be sought through injunctive relief in the district court.
The duration of watering restrictions will depend on the severity of the drought and the availability of water resources. The City closely monitors water levels and weather patterns to determine when it's safe to lift or adjust the restrictions.
We will provide updates through our official city website (tomballtx.gov), social media channels, and local news outlets. For additional questions or clarifications, please contact our Public Works Department at (281) 290-1450 or refer to our official website at https://tomballtx.gov/709/Drought-Status. Thank you for your cooperation in conserving water during this drought.
Natural gas is a naturally occurring fuel extracted from within the earth, which is normally non-toxic, tasteless, colorless and odorless. It is not one gas but a mixture of various naturally occurring gases which vary between wells. Natural gas is primarily methane, but can also contain flammable gases such as propane, butane, carbon monoxide and hydrogen. Since natural gas is colorless and odorless in its natural state, it is mandatory by the Federal Government to use Marcaptan to make it readily detectable.
Natural gas in its natural state is colorless and odorless; therefore, Mercaptan is added to natural gas to make it easier to detect a leak. Mercaptan contains sulfur and is harmless, but does omit a pungent smell similar to rotten eggs. The type of Mercaptan used by the City of Tomball blends well with natural gas and, in a gaseous state, has many of the same properties of natural gas so it will rise and dissipate. Mercaptan is only used to ensure the safety of our customers and the community.
Leave the house immediately! DO NOT make calls from your house. Phones are capable of producing a spark, which could start a fire or trigger an explosion.
From a phone outside of your home, please contact:
DO NOT light a match or other combustible material! DO NOT turn any switches on or off and DO NOT plug or unplug any electrical appliance! These activities can all produce a spark that could start a fire or trigger an explosion.
Natural gas is lighter than air. If natural gas escapes into the atmosphere, it dissipates rapidly whereas a heavier-than-air gas, such as propane or gasoline, would settle and accumulate near the ground.
Natural gas is colorless. When mixed with the proper amount of air and ignited, invisible natural gas burns with a clean, blue flame. It is one of the cleanest burning fuels, producing primarily heat, carbon dioxide and water vapor.
Natural gas is odorless. When taken from the ground, natural gas is odorless. A harmless but pungent odor is added as a safety precaution. The odorant is so powerful you can smell even the smallest quantity of gas in the event of a leak.
Emergency medical services in Tomball are provided by Emergency Services District (ESD) No. 8, through Northwest Community Health. You can learn more about Northwest Community Health by visiting the Northwest Community Health website.
Northwest Community Health offers community programs to assist in keeping Tomball healthy. Programs include: mobile healthcare operations, education and outreach, and mobility transportation. To learn more about these services, visit the Northwest Community Health website.
The City of Tomball accepts applications for only those open positions listed on the City’s website. All available positions are advertised.
After your application is submitted, it is entered into a tracking system and sorted by hiring department. The hiring supervisor reviews all applications and then selects qualified applicants for interviews.
The application review process takes at least 2 to 3 weeks after the position has closed. Applications for positions listed as “until filled” are reviewed by the hiring department at their discretion.
If you have been selected for an interview, the department will call you to schedule an interview. After interviews are conducted, a top candidate is identified. The HR Department conducts a background check. The hiring department contacts the top candidate to make a job offer.
Yes, you may call the Human Resources office at (281) 290-1018 or (281) 290-1001, and we can tell you what day your application was sent to the requested department and whether or not the position has been filled.
The effective date of insurance for regular, full-time employees is the first of the month following the date of hire.
Visit the Staff Directory to find all department and staff contact information.
Use the FAQs module to easily find answers to the questions you ask the most.
The City of Tomball is replacing all manual-read and aging residential and commercial water utility customers as part of a project to upgrade and modernize the City's water billing infrastructure. It is expected to take 12 months to replace all of the 4,800 meters throughout the City’s water utility system. The City is working with the company Aqua-Metric to replace meters and complete the project.
Customers will not be charged for the new meter. The City of Tomball will incur all costs for the new meter, including the installation of the meter and any repairs needed to the meter area from damage caused by the installation.
AMI stands for Advanced Metering Infrastructure. These new AMI meters consist of a water meter with a low-powered communication device/radio that is continuously recording usage and the radio sends a meter reading to the City through a secure network every 6 to 12 hours.
In most cases, the installation of a new meter takes less than 30 minutes. However, crews may be in certain areas longer if they encounter any challenges.
The City is prioritizing the replacement of meters that require manual reads and neighborhoods with the most of those meters. As such, crews will work their way around Tomball addressing the high-priority areas first. You can keep track of upcoming neighborhoods on the project webpage.
City employees and our contractor, Aqua-Metric, will have identification and the proper safety gear on at all times. City crews will accompany the Aqua-Metric crews most of the time. If you are even unsure if someone is authorized to perform work, please contact Customer Service at (281) 290-1450.
Yes. All utility customers will be provided general information in their utility bill inserts. Additionally, signage will be placed in the work area as work crews begin to install new meters in that location and door hangers will be left a few days before work begins.
Before starting the replacement process at a residence, a member of the installation team will give a courtesy knock on the front door. If a customer answers the door, the team member will explain the process and ask that the customer not use any water for approximately 30 minutes during the installation. If there is no response, and before beginning the installation the team will attempt to determine that water is not currently being used. If it is determined that water is currently in use, the team will proceed with work on another customer meter and return to re-attempt the installation.
Yes. Work crews will place a door hanger at the residence to indicate the installation process has begun on replacing the water meters in the neighborhood but due to scheduling or the availability of supplies the installation process will require a return visit to your property to complete the new meter. This temporary pause in the installation process will not disrupt water service to the customer.
Yes. Work crews will place a door hanger at a residence if they are unable to access the meter location or need the resident’s assistance in other ways before the box and meter can be changed out. This may include the meter being behind a locked gate, unsecured dog or other obstructions that prevent crews from performing their work.
Yes. Work crews will place a door hanger at the residence once the new meter is set and it will provide instructions to follow on flushing your lines.
In most cases, there will be an interruption of service for approximately 15 minutes during the change.
No, they do not need to enter your home. If the water meter is behind a fence, workers will need access to that part of the property. Aqua-Metric or City of Tomball employees will not have to enter homes at any time to perform work.
No, your new meter does not require any maintenance by the customer. The City of Tomball will take care of all maintenance.
Visit the project website at https://tomballtx.gov/857/Water-Meter-Replacement-Program or contact the Customer Service department at (281) 290-1450 or firstname.lastname@example.org.
You may contact the Tomball Municipal Court at (281) 351-7894 or the police department (281) 351-5451. You can view your violations through our website. Warrants cannot be paid online, but you can view your current and past violations. For more information on what to do if you have a warrant, visit the Warrants page.
Please call the City of Tomball Utility billing at (281) 290-1400 or visit the Public Works office at 501 James St., Tomball, TX 77375.
No, the City of Tomball does not have a facility for disposal of household hazardous waste. Harris County offers a household hazardous waste disposal facility, with appointment-only drop-off scheduling. For more information, visit the Harris County Engineering Department HHW Facility website.
The City of Tomball will report it to Centerpoint for you. Call the City of Tomball utility billing at (281) 290-1400. Please have the pole number, and/or the nearest address available.
Please call (281) 290-1400. Please provide your name, address and daytime telephone number.
Please call (281) 290-1400. Please provide your name, address and daytime telephone number and a representative will find your street sweeping day.
Please call (281) 290-1400. Please provide the address, nearest cross street, your name and daytime telephone number.
Please call (281) 290-1400. You will need to provide the address, nearest cross street, your name and daytime telephone number. This service is only provided if the tree is not on private property.
If the dead animal is on private property, it is the landowner’s responsibility. If the dead animal is on public property, call (281) 290-1400. When calling after regular business hours, please call the Tomball Police Department’s non-emergency number at (281) 351-5451 so that a call duty technician can be dispatched to your location.
Yes. Please call (281) 290-1400. Scheduling of the park pavilions is done on a “first come, first served" basis. For more information about City Parks and facilities, please visit City of Tomball Parks & Recreation.
Please call (281) 290-1400 for service. Please provide your name, address and daytime telephone number.
Please call (281) 290-1400. Please provide your name, address and daytime telephone number. When calling after regular business hours, please call the Tomball Police Department’s non-emergency number at (281) 351-5451 so that a call duty technician can be dispatched to your location.
Visit the "How to Pay Your Bill" page for a complete list of ways to pay your bill.
Bills are always due by 4 p.m. on the last business day of the month to avoid a late penalty.
Yes! You can sign up for e-billing by submitting our Request for E-Billing form to our offices.
We offer bank drafts and credit card drafts.
All draft arrangements must go through the online payment portal.
Residents will receive a poly cart provided by the residential garbage provider, GFL, ONLY if they sign up for poly cart service. To request poly cart service, please contact the Utility Billing Department.
Yes! The City of Tomball offers residents two rolls of trash bags each year in January. Additional rolls are $12.00 per roll.
Yes, GFL collects green waste. Tree limbs must be bundled and must not exceed four (4) feet in length, four (4) feet in height, and four (4) feet in width. Tree limbs larger than four (4) inches in diameter will not be collected.
The City of Tomball Recycling Day is held in April, on or close to Earth Day, every year.
Information about Park Reservations is available on our Parks & Recreation page.
Street light outages must be reported to CenterPoint. You can report an outage on their website.