Will I be notified before work begins?

Yes. All utility customers will be provided general information in their utility bill inserts. Additionally, signage will be placed in the work area as work crews begin to install new meters in that location and door hangers will be left a few days before work begins. 

Before starting the replacement process at a residence, a member of the installation team will give a courtesy knock on the front door. If a customer answers the door, the team member will explain the process and ask that the customer not use any water for approximately 30 minutes during the installation. If there is no response, and before beginning the installation the team will attempt to determine that water is not currently being used. If it is determined that water is currently in use, the team will proceed with work on another customer meter and return to re-attempt the installation.

Show All Answers

1. Why is my water meter being replaced?
2. How much will this new meter cost me?
3. What is an AMI meter?
4. How long will it take to complete the installation of a new meter?
5. When will my meter be replaced?
6. How do I know who is authorized to do the work?
7. Will I be notified before work begins?
8. Will I be notified if the installation was not completed in my neighborhood?
9. Will I be notified if the installation of my meter was not completed?
10. Will I be notified after work is completed?
11. How long will I be without water?
12. Do Aqua-Metric or City of Tomball employees need to come inside my house?
13. Is there any special care or maintenance that I need to do to my new AMI meter?
14. I still have questions, where can I get additional information?